Friday, December 24, 2010

"Facing" Nonsense

You know how when you walk into the store when it first opens and it's like everyone of those boxes and useless consumer items seem to want to jump right off their hooks and shelves straight into your basket like a twin towers office worker? Especially strange since the night before it closed it looked like an earthquake hit the entire store. Well that's no coincidence. That's part of my job.

"Facing" (a.k.a. blocking, dressing, zoning, conditioning, etc.) is a term created by some corporate jizz-bag trying in inject another layer of accountability and unessential supervisory aspect into an already over worked retail employees job. It means pulling items from the back to the front. That's all, did we need a shorter term for "tidy up"? Again, people justifying their jobs, wanting to get themselves in the corporate newsletter,  and adding redundancy.

Now I can understand that the place can't be left a mess at the end of the day and the night cleaner can't expect to fix everything themselves by morning. In fact, I don't mind it at all. I find it quite relaxing just staring into nothing pulling boxes forward and making things oh so neat and tidy. What I can't stand however, is that you are expected to do this while:

1. Helping Customers
2. Escorting Items to the cashiers.
3. Getting items from the warehouse.
4. Putting back items customers returned.
5. Nonsense little jobs that your department manager give you that should be put off well until later.

Why so bad? Because at my store the managers actually evaluate the "quality" of your facing of items. Which means they check every aisle you completed and even if there is ONE thing wrong they give you shit about it. Not fix the small problem themselves and be done, but justify their own job by berating you. I've had talking to's by managers because an item was 4cm from the edge of the shelf instead of 1cm. Not that it didn't look neat, but 'not neat enough'.

Now combined this with having to complete your facing of the aisles by closing time starting 2 hours prior. In theory it is enough time, but combine in all I listed above and completely shopping induced lunatics ripping items off the shelf and just leaving them in ther middle of the aisle like a hurdle. Then management gets angry about why things aren't done in time for the closing. Idiots.

Being a bad employee I've actually been taught 5 or 6 times by managers "how to properly face an aisle" to which I nod and say 'hmmmm' and 'oooooh, ok' giving them a false sense of importance. Like they're a fucking mentor with this horseshit.