It didn't matter if you were a "good" employee who was great with customers. Why? Because the guy who answered questions, didn't make chit-chat, and filled the absolute minimum requirements for a sale was numerically more valuable. Fore go the fact that showing some humanity or god forbid empathy for a customer gives a better shopping experience and also an unmeasurable increase in workplace morale (happy customer = happy employee). No, it's all been reduced to immediate gains that can be penned in black ink for the budget report.
Did you know that long ago people used to have a business relationship with their local grocer or butcher? That repeat business and a simple personal touch always ensured future business versus the other store that might have lower prices?
I had just thought about this the other day. When I grew up their was a local barber who always cut my father's and I hair. He would always ask us how the family was and what I was up to as a little playful scamp and so forth. As I got older I started going on separate days from my father, just because of scheduling and that I could drive myself. He would ask about my Dad and vice-versa. Now note, this guy wasn't a family friend. We didn't have him over for dinner ever, just a guy who cut our hair. Yet he took the time to actually show interest in the people who came into his little one chair shop where he was the only guy working. He kept all the change loose in a drawer as we always gave tips for the good experience. If you asked for a receipt you would a get a fucked up look from the rest of the customers who waited on the benches flanking the one chair, taking a moment to look up from the Popular Science or Maxim Magazine they may have been reading at the moment.The thing is. The guy owned a house just by cutting hair and giving shaves. Can anyone who works at "Magic cuts" say the same?
Make your work a performance of art. Then nobody can measure or compare it to anything or anyone.
Administration note: Stop posting your blogs address in the comments. If people are interested in you, they will click your name to find your blog. I will not publish any comments doing this from now on. Even more so now, since I'm writing this.