I'm a sales person on the floor. But whenever a cashier calls me blindly because she can't deal with a customer yelling at her telling her to give them the lower price I walk up to the counter calmly and explain to them:
They usually reply that they're entitled to the price for whatever reason, be it made up or a mistake of placing the product in the correct hole, the sale sign not being taken down (which DO have expiry dates on them), or it "looks like" something in the flyer with a different product number.
"Well Sir/Mam, as much as you want it to be that price it isn't the case. All merchants can reserve the right to change price, null deals and specials, or DENY service where they see fit, As a PRIVATE company we are allowed to do this. Unfortunately we can not sell the item at this price because we would actually lose money. All we can offer you is an apology."
I don't yell this, or scream this and I'm not rude just firm. I explain this AS THE LAW it is. And I do give them a hearted apology. Except in 90% of the cases, customers are out to get the lowest price no matter the cost and usually get loud thinking I'll either back down or give in. Regardless, I make it clear that whatever television show ,friend of theirs, or some Episode of LA Law explained to them is WRONG.
Nobody has ever quoted any Act or Law when saying this, as usual it’s always a case of someone thinking they can yell their way into financial gain (unless it’s Bill O’Reilly). Usually it is 99% of the time in the face of some teenage girl cashier who is on the verger of tears by the time I swoop in and turn on the tough talk switch. I’m not a bully, in fact I was picked on all my life until I found a nice balance in the social realm of quiet outsider. But when I see crap like verbal abuse against somebody they think will just stand there are take it. Well…that’s when I start having fun.
I admit it. I absolutely LOVE arguing with customers. Because it’s the time when I can really tell people how I feel. Granted I always choose my battles well to make sure its not in front of management, I’m not wearing my name tag, and it’s not some dude who looks like he’s out on a prison-day pass. One trait I’m proud of is my ability to keep composure but still insult and egg people on to get angrier. So by the time we’re finished they usually drop everything and leave the store. We by-pass the whole “I want to talk with your manager!” Because I make it quite apparent that nobody cares about their selfishness. It’s a scene straight out of Dave Chapelle’s “Popcopy” skit (Google it, Youtube doesn’t have it).